My 15 years in the mortgage industry began by assisting a great producer in 2002. For the next 5 years, I worked under her and got to experience so many different client situations. My greatest skills are pipeline management, forward thinking, and process. We'd started at Wells Fargo, but moved to Countrywide, where I shifted to operations in 2007. It was in that role I lived through the BofA/CHL merger, the crazy rate drop in 2009, and somehow found myself as a Branch Operations Manager (AVP) for Bank of America by the time I was 30. On Q Financial gave me the opportunity & support to go into origination in 2011, and I did so in 2012. I felt that a client should always know where they are in the process, and that you should always get a call back from their Loan Officer. I've since expanded that view point into a Team Experience, and am honored to have reached the Top 1% of Originators in America every year since 2014. I believe that Responsible Lending is one of the highest forms of Community Service, and there's always a better way to do things. I am excited and humbled to be a part of this panel, and hope my experience can help you on your journey.